Refund policy

At Urban Kulture, we create premium yoga gear engineered for your practice. Because our products are made-to-order specifically for you, we maintain a focused return policy to ensure sustainability and quality.

1. 7-Day Return & Window Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return if eligible.

To be eligible for a return, your yoga mat or accessory must be:

  • In the exact same condition that you received it.

  • Unworn, unused, or unrolled for practice (no sweat marks, chalk residue, or dirt).

  • With all original tags attached and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Valid Reasons for Returns (Strict Policy)

⚠️ Important Notice: Because our yoga mats are custom-printed and made-to-order just for you, we only accept returns for damaged items, wrong product delivery, or printing errors. We unfortunately cannot accept returns or refunds for change of mind or ordering an incorrect size/color. Please check our size charts and product details carefully before placing your order!

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team immediately at brandlinkmedias@gmail.com.

  2. Provide your Order ID and clear photos/videos showing the damage, printing defect, or the wrong item received.

  3. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will strictly not be accepted.

4. Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for your practice.

5. Non-Returnable Items & Exceptions

Certain types of items cannot be returned under any circumstances:

  • Custom Products: Special orders, custom-printed mats, or personalized items.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

  • Other Goods: Perishable goods, personal care goods (like opened yoga towels or hygiene products), and hazardous materials/flammable liquids.

6. Exchanges

The fastest way to get what you want is to return the defective/damaged item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

7. European Union (14-Day Cooling-Off Period)

Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • The item must still be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

8. Refunds

We will notify you once we’ve received and inspected your returned item to let you know if the refund was approved.

  • Approved Refunds: If approved, you’ll be automatically refunded on your original payment method after deducting delivery charges within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us promptly at brandlinkmedias@gmail.com.